Police Department

Communications

Contact Telephone Numbers

EMERGENCY 911
Non-Emergency:   303-799-0533
Police Administration:   303-339-8150
City Administrative Offices:   303-708-1818

Dispatchers under tent

Dispatch Services are provided by:

Parker Police Department
18600 E. Lincoln Meadows Parkway
Parker, CO   80134
303-799-0533 (Non-emergency ONLY)

Lone Tree partners through and Intergovernmental Agreement (IGA) with the Town of Parker for dispatch services. This agreement is another opportunity for local jurisdictions to partnership together to present a more powerful force in the lines of emergency communications. Their core values of Commitment, Teamwork, Quality Service, Integrity, and Innovation are all in line with the values of the Lone Tree Police Department to work for a common goal of a safe community for both our residents and business owners.

In March 2015, the Parker Communications Department was awarded accreditation through the CALEA Public Safety Communication Accreditation Program which provides the Communications Division with a process to systematically review and assess their operations and procedures. This process will accomplish:

  • A well-thought-out uniform set of written directives

  • A preparedness program in place so the Communications Division will be ready to address natural or man-made unusual occurrences

  • Improve on the relationship with the community and other agencies it services

  • Strengthen the Police Department's accountability, both within the agency and the community

 

IN CASE OF EMERGENCIES, QUICKLY AND CORRECTLY KNOWING HOW TO CALL 911 FOR IMMEDIATE ASSISTANCE CAN PREVENT INJURIES AND SAVE LIVES.

What to say when calling a 9-1-1 dispatcher:

  1. Address of emergency

  2. Number you are calling from

  3. Describe your emergency

  4. Your Name

Making Emergency Calls (911) from a Cell Phone

When making emergency calls (911) from a cell phone, the caller must first identify an address or emergency location.  Emergency calls (911) placed from cell phones are routed to the closest 911 operations center.  Although technology has made advances in getting cell phone calls to police and fire agencies, the process is not completely successful or accurate.  

 

Additional Information Regarding Emergency Calls (911) with Cell Phones

If you decide to replace your home land-line telephone with a cellular phone, consider this.  If you call 911 on a regular land-line telephone, your name, address, and telephone come up immediately on the dispatcher's screen, even if you hang up.  However, when dialing 911 on a cell phone, it will route to the nearest cell site and that may or may not route to the correct 911 center.  If you are not able to speak freely or hang up, the dispatcher will not have your address information available and will have to take several steps to locate your address to send you help.

 

Emergency (911) Misdials

If you misdial 911, stay on the line and talk to the dispatcher.  Explain that you misdialed and that everything is OK.  If the police dispatcher calls you back, do not hang up.  This will generate a police response.  The intent of this follow-up response is to check the call location and make sure that everything is OK and that no life-threatening circumstances exist.  It is important also to teach children when to use 911 and that misdialing and calling 911 when there is no emergency takes the dispatcher away from a real emergency. 

Texting an Emergency – Call if you can, text if you must

How to text to 9-1-1 in an emergency:

  • Enter the numbers “911” in the “To” field.

  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed.

  • Push the “Send” button.

  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker.

  • Text in simple words - do not use abbreviations.

  • Keep the text message brief and concise.

 

When to text to 9-1-1:

  • If you are hearing impaired.

  • When a voice call could increase a threat.

  • If you are injured and cannot speak.

  • If you are in a remote location and can only send a text message.

 

The remote name could not be resolved: 'xml.weather.yahoo.com'